• Anywhere

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Who We Want
The Authenticity Agent’s main responsibilities center around monitoring large volumes of user generated content (UGC) with respect to fraudulent activity. Agents use a case management system to identify and research content for fraudulent behavior and take appropriate actions against this content. The Authenticity Agent will have strong analytical skills and the ability to learn quickly and investigate trends independently. The agent works with high volumes of UGC activity relating to the prevention and detection of Fraud/Spam.
This is a part-time hourly position done from home; the base pay is $14 per hour with the opportunity to earn more after the second month. You MUST reside in one of these states: AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MD, MI, MN, MS, NE, NM, NC, OH, OK, OR, PA, SC, RI, TN, TX, UT, VT, VA or WI.
This position will start on Monday, June 3, 2024. All new Authenticity Agents MUST be available to virtually attend and actively participate in various training activities Monday, June 3, through Friday, June 7, between the hours of 8am – 3pm Central.
Key Job Responsibilities:

Ability to detect online fraud trends in a traditional E-Commerce type environment
Monitoring content flagged for risk via case management system
Analyze/Research flagged content including historical trends and origin
Conduct additional research to validate UGC
Maintain appropriate submission and items-worked rates
Make decisions and take appropriate actions to minimize inauthentic content
Follow protocol regarding all correspondence and processes with Bazaarvoice employees and contractors
Proactively reach out to the appropriate parties for assistance as needed
Attend all required training sessions, teleconferences, and “all-hands” meetings
Communicate and execute in a professional manner congruent with Bazaarvoice’s culture and tenets

Skills and Experience Necessary for the Role

60 college semester hours or relevant job experience
Authorization to work in the United States
Once out of training, commit to 20 hours per week, in two to four-hour blocks with 2 of those hours on the weekend
Proficiency with e-mail applications, online messaging services and forums, and web applications
Proficiency with Office applications, including Word, Excel, and Outlook
Ability to navigate in multiple computer programs
Ideal candidate will have previous online fraud prevention or investigation experience
Strong aptitude to identify fraudulent trends, analyze data and explore new strategies
Exceptional communication skills with ability to perform analytics independently
The ability to adapt to change in approach and process
Display job-related dexterity and situational awareness
Successful completion of a background check
Abide strictly by the company data protection policies

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.

Transparency Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Originally posted on Himalayas

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