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Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Working here

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In’s 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

The Certified Medical Assistant, under the direction of the lead/managing RN, has primary responsibility for supporting care management activities from member pre-enrollment through active program participation. This role will work in partnership with the nursing team to support operational standards and best practices. The Population Health Assistant will work with nursing leadership to develop this position to best serve the needs of the team and member population. In the future state, this will include helping to identify higher acuity member populations, develop care management processes, and monitor outcomes.

Responsibilities

Works across centralization and active membership
Coordinates with the centralized RN team and provides administrative support for care management activities and team level projects
Supports partner implementations at a high-level and may help identify impact of planning related to nursing operations
Identities and addresses potential problems within specific projects, with some responsibility for training nursing team to perform designated tasks on small scale
Tracks and reports on specific processes, as determined by managing team
May include member outreach to help complete health risk assessments and capture missing information over the phone
Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
May help initiate medication refill requests
Assists RN in coordinating and completing on-boarding tasks
Participates in team huddles, care management planning and operations meetings
Participates in continuous process improvement activities and initiatives
May help close loop regarding the sharing of educational materials to members prior to onboarding visit (pharmacy coupons, use of supplements, and need for most accurate and up to date PCP and pharmacy information from potential members)
This position supports clinical operations through panel management, data-collection and tracking, documentation, and the centralized nursing function during member pre-enrollment and on-boarding
Performs administrative tasks (indirect care) that support the care team
May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
May review patient data/demographics as needed and part of intake/program enrollment process
Bridges gaps between the member and the clinical team including but not limited to the following, sharing education materials, updating nurse about missing information, etc
Actively refers to reports and various trackers to help close operationally related gaps
Works under general supervision of the Registered Nurse
Confers with managing team leader on any unusual situations
May perform review of member intake process for completeness of information, collection and communication to the centralized nurse
Licensed health professionals are available to non-clinical administrative staff while performing initial screening and related care management/program enrollment tasks
Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc.

Qualifications

2+ years of college
5+ years of experience in a healthcare setting, working with clinicians
Role requires proficiency level typically achieved with five-eight years of experience in healthcare as a Medical Assistant, Certified Medical Assistant (CMA), Health Unit Coordinator, Healthcare Administrative Assistant, entry-level project or population health program coordinator
Displays ability to communicate with others effectively, listen closely and convey information clearly
Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
Manages multiple, competing priorities and enjoys details
Likes to work independently and as part of a high performing team
Enjoys problem solving and takes initiative to present solutions
Experience with electronic health records and platforms
Experience using audio/visual technology or video conferencing platforms
Knowledge of healthcare practices and medical vocabulary
Knowledgeable regarding patient registration processes, including insurance (i.e. Medicare, Medicaid, and commercial), pharmacy and medication reconciliation
Access to high-speed internet and phone lines
Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases.
Bilingual, fluent in Spanish preferred

Compensation and Benefits

The compensation range for this position is $45,000-$45,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Salary range for US jobsUS Salary Range$45,000—$45,000 USD

Originally posted on Himalayas

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