• Anywhere

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We are looking for a Collections Specialist to join our team. This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.

Role type: Remote

Working hours: 1pm-9pm

Start date: asap

What you’ll do:

Negotiate payment of debts in accordance with client and company guidelines
Reduce aging and balance delinquencies
Conduct skip tracing
Coordinate outbound collection letters
Suggest improvements on operational processes and establish best practices
Produce reports, analyze data, identify trends, and provide recommendations
Identify and escalate risks as well as potential fraud
Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications
Support the collections team and management on all objectives

Requirements

Minimum of 2 years’ experience as a proven collections expert in a banking or agency setting
Bilingualism in both French and English will be a strong asset
Strong understanding of consumer credit (secured and unsecured)
Excellent collections, skip tracing, and negotiation skills
Proven track record of curing difficult accounts
Excellent customer service skills and de-escalation abilities
Thorough understanding of all privacy and collection laws
Repossession and PPSA experience is an asset
Proficient in Word, Excel, PPT, and Google solutions (Chrome, Docs, Mail, Calendar)
Availability to work daily from 1-9pm.

Benefits

Winner of Canada’s Most Admired Corporate Culture in 2021 and 2023, we offer more than just the basics. Take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay and performance based bonus
Committed to flexible work arrangements, offering hybrid workplace options
Comprehensive medical, dental and vision coverage + Lifestyle Account.
RRSP Matching and Parental Leave Top Up Program
In office massage, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is committed to creating an inclusive employee experience for all FIT team members. We firmly believe that our work isn’t at its best unless all of our employees, regardless of race, gender, religion, sexual orientation, age, or disability have equal opportunities to do great work.

Originally posted on Himalayas

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