• Anywhere

Metalab ships products loved by billions of people. These products shape the way we work, live, and play. We’re willing to bet you use multiple products we’ve had a hand in. We need your help crafting the next.

As a Director, Research Strategy, you’ll be a leader in helping evolve Metalab’s product strategy craft and capabilities. You’ll operate as a key contributor, leading and executing our most complex or specialized tracks of work, while developing the skill sets of those around you through mentorship and on-project coaching. You’ll work to establish a shared product vision and evidenced-based strategy for our client. You’ll balance multle priorities – finding yourself conducting research, defining a product vision and strategy on one project while also having responsibility for business and practice development. On any given day, you’re able to step up and lead or step back and evaluate how to best support your team.

As a member of the cross-disciplinary account leadership team, you will utilize your expertise to provide thought leadership and hands-on support to enable the creation of differentiated and valuable products. Your role will be critical to helping the team navigate complex environments, gaining buy-in on product direction from stakeholders of all levels and backgrounds, and shaping new opportunities for Metalab.

What you’ll do:

Based on your understanding of a client’s business, market trends, and user research you will lead the shaping of product visions and strategies in partnership with project leads through the formulation and clear articulation of:

Areas of opportunity and recommend areas of focus
Product outcomes, objectives, and key metrics
Value proposition for design concepts
Product market fit
Product differentiated capabilities
Long-term horizon roadmaps
Go-to-market and monetization approaches

Build and maintain productive relationships with client stakeholders of all levels and internal project teams, setting direction for the team and keeping everyone laser-focused on solving the right problem at the right time through an outcome-driven approach to product definition, prioritization, and delivery
Develop clear points of view on relevant topics that inform strategy development, clients’ thinking, and thought leadership
Roll up your sleeves, get in the work, and provide guidance to several project teams simultaneously
Serve on the leadership team for accounts and contribute to pitching and scoping of new engagements
Travel to client sites on an as-needed basis


Experience working in an agency-setting leading discovery and definition projects as a part of a cross-functional team
Experience with growth, monetization, and go-to-market strategy creation
Ability to grow key accounts
Demonstrated experience partnering with and persuading client leadership of all levels utilizing all modes of communication (narrative, visual, workshopping, etc.)
Expertise in generating insights and POVs based on market trends, quantitative and qualitative business data, and user research
Ability to quickly understand, simplify, internalize, and communicate complex or technical concepts
Experience leading and working with cross-functional teams in design, engineering, research, and brand
Comfortable implementing new processes and assessing where to provide the most value on a project-by-project basis
Experience in account management and growth, new business development, pitching, and scope creation
Experience managing and mentoring team members who do not directly report to you
Experience coaching cross-functional ICs within a research and/or strategy team

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways! We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent, and we’re proud of our global perspective.

Originally posted on Himalayas

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