IT Helpdesk Specialist

JOB OVERVIEW 

HelpDesk Specialists remove roadblocks and meet needs by acting as technology advisors and assistants from day one of the employee lifecycle.  Primarily, each Support Specialist looks after employee and system needs by working assigned and cued tickets within our Service Desk platform.  Additionally they provide support and maintenance for a majority of the information technology equipment and softwares across the entirety of the FBN enterprise ensuring optimal IT functions on a day to day basis.

We are looking for a self-motivated individual who is geared for a dynamic and high-growth opportunity with our growing IT organization.

A day in the life of an IT Help Desk Specialist includes many opportunities to provide excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues.

A successful candidate will have good attention to detail, troubleshooting skills, the ability to  learn new technologies quickly, and the ability to work on their own as well as within a small  team. Candidates should demonstrate willingness to go the extra mile for the team’s success.

This position is an excellent opportunity for a technology professional looking to be at the heart  of a fast growing company.

RESPONSIBILITIES 

• Prepares and configures computing devices for new and existing employees.
• Installs, configures and maintains approved software on computing devices.
• Participates in onboarding new employees; instructs users in the use of equipment, and software.
• Troubleshoots, resolves or escalates hardware and software problems proactively or as  identified by users.
• Identifies and resolves system security issues to include antivirus, spyware & system  software updates.
• Supports and administers a portion of the IT systems and software in the following categories: productivity, telephony, mobile device management, and specialized applications
• Provides support for audio-visual equipment within the office locations.
• Uses strong interviewing and active-listening skills to understand and solve stakeholder pain
• Up to 25% travel can be expected at times.
• Other duties as assigned by FBN IT leadership.

SKILLS AND EXPERIENCE 

• Associates in Computer Science, Information Systems, or other related field preferred or  equivalent work-related experience. Years of experience may substitute for a degree.
• 2+ years experience in information technology preferably in Helpdesk Support or System Administration roles
• Experience in a multiple OS environment – Mac, Windows, and Chrome OS.
• 2+ Years experience supporting Google Apps/Gmail, Microsoft 365, Microsoft Azure AD/Intune
• Experience using common command line tools and syntax including BASH, ZSH, or PowerShell.
• Functional knowledge of TCP/IP Networking principles.

The following represents FBN’s reasonable estimate of the US national average base salary range of possible compensation for this role based on market data and placement of internal employees: $60,000 – $70,000. 

This salary range may vary based on geography and variations in cost of labor. Beyond the above or adjusted to market salary range, FBN also offers all full-time employees competitive equity compensation, health and wellness benefits, and various perks.