• Anywhere

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Junior UX Researcher is responsible for enhancing customer satisfaction by measuring the quality of the customer experience. The UX analyst identifies and manages critical behavioral and attitudinal metrics for their product team, and supports their UX counterparts in research activities, customer job identification, and prioritization of customer outcomes.

Responsibilities:

Analyze customer data on user experiences and enhancement opportunities
Track basic metrics like feature usage and satisfaction under supervision
Communicate analytical results to contribute to collaborative discussions
Assist with defining user goals and aligning them to key outcomes
Continuously develop skills in emerging UX analytics methods

Minimum Qualifications:

Basic knowledge of UX research tools, metrics, and methodologies
Strong communication and collaboration abilities
Interest in synthesizing qualitative and quantitative customer data

The base pay for this position ranges from $85,000-$100,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

We will accept applications until 7/1/2024.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Originally posted on Himalayas

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