• Anywhere

Join our customer success team in our mission to ensure the success of Supergraph! We are seeking a Senior Customer Success Engineer (CSE) to work with some of the world’s most renowned brands, helping them harness the power of Supergraph to revolutionize application development. Supergraph is transforming the way applications are created, enabling our customers to accelerate their processes, deliver exceptional experiences, and fully unleash their organization’s potential through a unified graph.
In collaboration with cross-functional partners at Apollo, you will play a pivotal role in driving the success of Supergraph. As a Senior CSE, you will guide our customers on their journey to adopting the graph and advocate for their needs within Apollo, thereby shaping the future of Supergraph.
Apollo is the industry leader in graph technology, known for pioneering Supergraph and GraphOS – tools that empower customers to develop and maintain applications more efficiently. Our free, open-source project boasts millions of weekly downloads, while our enterprise solutions are trusted by some of the world’s most renowned brands. Our growth is backed by esteemed investors like Andreessen Horowitz and Insight Partners.

What you’ll do

Manage the entire customer lifecycle for 12 to 20 accounts, including onboarding, value realization, expansion, and becoming advocates for the graph.
Lead the onboarding process for new customers, creating success plans to guide them toward realizing the full value of Supergraph.
Collaborate closely with customers to define success criteria, outline use cases, and establish key business value metrics to build strong renewal cases.
Cultivate strong relationships with customers, nurturing champions and graph advocates while engaging executives in business value reviews and executive business reviews.
Deliver product demos, share feature updates, conduct workshops, and provide educational resources to help customers confidently adopt Supergraph.
Develop strategies for expanding the usage of Supergraph by identifying new use cases and facilitating their integration into the graph.
Achieve targets related to query volumes, net retention revenue, and logo retention.
Ensure a top-tier customer experience by serving as the primary point of contact, efficiently handling customer issues, and leading our issue resolution efforts.

About you

Proven success in working with Enterprise customers on technical products.
Experience with programming languages, cloud services, or software deployment.
Proactive approach to handling ambiguity.
Rapid learner with the ability to grasp both technical and business concepts swiftly.
Exceptional organizational skills for managing customer requests and projects effectively.
Strong problem-solving abilities, thriving in an unstructured environment.
Clear and concise communication of technical concepts and recommendations to customers.
Curiosity to uncover customer needs and identify growth opportunities effectively.
Team player who enjoys fostering collaborative relationships with other departments.
A Bachelor’s degree in computer science, completion of a coding boot camp, or equivalent work experience is a significant advantage.
Proficiency in French or German is a considerable asset.

Location: This is a remote position that can be done from anywhere in the UK.
Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.

Originally posted on Himalayas

Send me Latest Jobs Information.

We don’t spam! Read our Privacy Policy for more info.

You deserve A career You'll Love

Submit your resume to send it to other recruiters and get listed on ReeCareer.com