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Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:Circle is growing its research practice and looking for a Senior Program Manager, Research (RPM) to strengthen the impact of our research teams. In this role, you will define, establish, and maintain operational and team-wide programs as well as create, manage, and scale research recruiting processes to support the growing team. This role requires project, program and recruiting management experience and broad knowledge of research’s impact on product design and development.

What you’ll work on:

Defining and managing initiatives that improve team efficiency and impact, establishing operational systems and outcomes
Building our user research culture
Identifying and partner with stakeholders on internal processes, templates, and guidelines to improve research team optimization and documentation
Supporting research planning by collaborating with researchers and cross functional teams
Providing approaches that meet team needs in recruiting target audience
Working with other cross functional teams to establish and maintain participant database and pools for research
Establishing recruiting best practices and frameworks that guide reaching out to the right audience
Acting as a thought leader in the domain of research ops management
Contributing to a growing UX org, helping install best practices and processes as we scale, and filling out our product squads’ research toolbox with methodologies.

You will aspire to our four core values:

Multistakeholder – you have dedication and commitment to our customers, shareholders, employees, and families and local communities.

Mindful – you seek to be respectful, an active listener and to pay attention to detail.

Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.

High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty, and intolerance.

What you’ll bring to Circle:

7+ years of research and participant management experience in an applied research setting, or similar
Executing operational programs and leading them end-to-end while scaling for growth
Building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
Owning, building, maintaining and executing participant recruiting
Communication skills for interacting with and influencing researchers, cross functional stakeholders, senior management, and external partners with the experience adapting communication style to suit different audiences
Collaborate extensively with researchers and cross-functional stakeholders to drive business impact
Ability to handle complex information and adapt to a changing environment
Research mentorship and guidance for fellow researchers, designers, and product management peers
Own metrics and reporting for scheduling cycle times and candidate experience
Experience working with finance, procurement and external vendors
Experience working in vendor management
Bachelors, masters or related experience

Additional Information:

This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $122,500 – $162,500

Annual Bonus Target: 12.5%

Also Included: Equity Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Originally posted on Himalayas

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