• Anywhere

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and“2023 ServiceNow Creator Workflow Partner of the Year”.

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew!

The Role

The ServiceNow Business Analyst – ITOM/ITSM is responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. The Business Analyst will manage customer outcomes on complex level projects.

What You Will Be Doing

Conduct workshops and lead multiple implementations from a customer strategy standpoint
Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
Own business requirements and agreement of priorities with clients/end users
Conduct impact analysis on existing business process and function
Produce functional specifications, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and show & tells with client end users
Contribute to writing test scripts including acceptance criteria
Facilitate testing/UAT and obtain agreement on priorities with client / end users

What You Bring Along

4 + years of of experience working in a business-related position
Strong knowledge of business process architecture principles for cloud-based platforms
Knowledge and exposure to the ServiceNow platform preferred
Exposure to Technology workflows, such as ITSM and ITOM desirable
Strong written and verbal communication skills
Ability to assess and mitigate risk
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills; ability to simplify complex situations
Strong relationship management skills with all levels
Ability to deliver a high degree of customer satisfaction
Comfortable working in a matrixed organization
Comfortable working with ambiguity and change


A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

ServiceNow Certified System Administrator (CSA),
ServiceNow Certified Implementation Specialist (CIS)
ITIL Foundations

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].

Originally posted on Himalayas

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