• Anywhere

See yourself at Twilio.

Join the team as our next Staff Software Engineer on Twilio’s Segment Predictions team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to grow and evolve CustomerAI at Twilio Segment. Twilio Segment’s market leading customer data platform (CDP) enables businesses to capture, analyze and act on customer signals in real-time across all channels. Working in tandem with Segment’s ‘golden customer profile,’ generative and predictive AI will streamline ideation and execution of campaigns while curating high-quality, bespoke experiences..

In this role, you will be building 0 to 1 products with fast iteration cycles working cross-functionally with backend engineers, ml engineers, product managers and designers to align on scope and design.

You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural and design choices for the long term technical and financial health of the product.


In this role, you will:

Build out new functionality within a fast moving product seeing rapid adoption
Guide a team of engineers through difficult architectural trade-offs
Generate detailed design documents and action plans for features slated for development
Mentor engineers earlier in career on technical matters great and small
Lead strategic technical initiatives that impact the entire engineering organization
Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
Manage your work through the use of Github, Jira, and our build/deploy systems


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


8+ years experience writing production-grade code in a modern programming language (language agnostic)
5+ years experience building UI products using frontend frameworks
Significant experience crafting APIs, like you understand that a good API contract is a critical part of a good UI
Experience with JavaScript, Node.js, TypeScript, React (or similar frameworks), and CSS
Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
Demonstrated experience designing a data model in a relational database, ex: MySQL.
Excellent collaborator. Ability to foster alignment cross-functionally and cross-organizationally
Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production


You have a strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love
You’ve had a demonstrable history with at least one of GraphQL or REST
You’ve worked on high-scale web applications and understand the architecture patterns that make them successful (e.g., well-designed APIs, efficient algorithms)
Experience in Go programming language is a big advantage.


This role will be located in our India working remotely.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Originally posted on Himalayas

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